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Most Asked Questions
When will I see results?
Most users notice a fresher, lifted look after the first treatment — especially around the eyes, jawline and cheeks.
For deeper improvements in contour, firmness and fine lines, consistency matters: expect visible change within 4–6 weeks of regular use.
Why are there three intensity levels?
Every skin responds differently to microcurrent. That’s why the Elevate has three gentle settings:
Level 1: Ideal for beginners or sensitive skin.
Level 2: A balanced everyday level.
Level 3: For experienced users who want a deeper lift or more sculpting.
We always recommend starting on Level 1 so your skin can adapt. Increase gradually for optimal results.
Is it safe for daily use?
Yes. Microcurrent has been used in professional clinics and medical environments since the 1970s and is considered one of the safest non-invasive skin technologies available.
It uses very low electrical currents that are clinically researched, CE-certified, and proven safe for facial use. Studies show no risk of tissue damage, burns, or long-term side effects when used correctly.
The Elevate meets EU safety standards, is built with current limiters, and includes a safety chip that prevents overstimulation — the same principles used in professional devices.
You may feel a light tingling in some areas (this is normal), but the treatment is generally painless and well-tolerated, even for daily use.
How long does the battery last?
On a full charge, the Elevate lasts at least 30 days with normal use.
Some users report up to 2–3 months.
We recommend charging it about once a month to keep the intensity strong and consistent.
Does the Elevate hurt or feel uncomfortable?
No — microcurrent is generally painless.
Some people feel a light tingle or tiny muscle twitch, especially around the eyes or mouth.
This reduces over time as your skin gets used to it and is completely normal: microcurrent gently stimulates the muscles, similar to your body’s natural signals.
If you feel any discomfort, simply apply more HydroGlow Gel.
What's the difference between the Elevate and Botox or Fillers?
Botox and fillers work with injections — freezing muscles or adding volume.
The Elevate does the opposite: it activates your own facial muscles and boosts collagen, helping your skin strengthen itself naturally.
It’s not a quick fix — it’s a long-term, natural method that supports lasting firmness and contour.
Do I need to use the Hydroglow Activator Gel?
Yes — a conductive gel is essential for microcurrent. Without it, the current can’t travel properly through the skin, which reduces results and may cause discomfort.
The HydroGlow Gel is formulated specifically for the Elevate:
stable conductivity
smooth gliding
skin-soothing hydration
compatible with sensitive skin
If you prefer to use your own conductive gel, ensure it is microcurrent-safe, fragrance-free, and water-based.
Will the results fade if I stop using it?
Immediate results — like depuffing and lifting — fade gradually, similar to a workout “pump.”
But long-term results build over time: the more consistently you use it, the stronger and more defined your facial contours become.
Most users maintain results with 2–3 sessions per week after the first 60 days.
Who is the Elevate suitable for — and when is it not recommended?
The Elevate is suitable for nearly all skin types and anyone 18+. It’s ideal for those wanting a natural, non-invasive way to lift, sculpt, and strengthen the skin.
However, we recommend avoiding using the device if you have:
A pacemaker or heart rhythm disorders
Epilepsy
Pregnancy
Active skin infections, open wounds, or inflammation
Severe rosacea or eczema in the treatment areas
Botox or fillers within the last 2 weeks
Facial surgery within the last 3 months (unless approved by your doctor)
Skin cancer or conditions requiring medical supervision
When in doubt, always consult a doctor or skin therapist.
Products
What is a microcurrent device and how does it work?
A microcurrent device uses microcurrent (very low electrical impulses) to stimulate the facial muscles. This helps improve skin elasticity, soften fine lines, and define your natural facial contours. Think of it as a gentle workout for your face.
Is a microcurrent device safe for all skin types?
Yes, House of Tones microcurrent devices are safe for all skin types. However, if you have a medical condition such as epilepsy, a pacemaker, or if you are pregnant, we recommend consulting your doctor first.
How often should I use my Elevate microcurrent device?
For best results, we recommend using the device 3 to 5 times per week during the first 60 days. After that, 2 to 3 sessions per week are sufficient to maintain your results.
When will I see results?
Many users notice a subtle lift and healthy glow immediately after the first session. Long-term results, such as more even skin and reduced fine lines, typically appear after several weeks of consistent use.
Do I need to use a conductive gel with the device?
Yes, a conductive gel is essential. It ensures proper transmission of the microcurrent and helps protect your skin. We recommend using the House of Tones HydroGlow Gel, specially developed for the Elevate, to ensure optimal conductivity and maintain the quality of the device.
Can I combine the device with other skincare products?
Absolutely. Always use the device on clean skin with a conductive gel. After your session, you can apply your regular serums and moisturizers — they will actually absorb more effectively.
Is there any downtime after using the device?
No, there is no downtime. You can use the device in the morning or evening and continue with your day immediately — with glowing skin.
Can I take my Elevate with me when traveling?
Yes! Our devices are compact, travel-friendly, and come with a dust bag to safely store your Elevate. Make sure the device is fully charged and properly packed. For international travel, always check the airline’s regulations.
How do I clean and maintain my device?
After each use, simply clean the device with a soft, slightly damp cloth. Do not use harsh cleaning agents. Store it in a dry, cool place to ensure a longer lifespan.
Microcurrent & injectables
Can I use microcurrent if I’ve had Botox?
Yes, as long as you wait at least 2 weeks after your treatment. This gives the Botox time to settle properly. Because microcurrent stimulates muscle activity, using it too soon or directly over injected areas may reduce the relaxing effect of Botox.
Can I use microcurrent if I’ve had fillers?
Yes, microcurrent can be safely used alongside fillers once the treated area has fully healed — usually after about 2 weeks. Microcurrent works differently: it stimulates the muscles and supports skin firmness without affecting the filler material.
Should I avoid certain areas after injectables?
After Botox, it’s best to avoid the exact muscles that were injected, especially during the first few weeks. With fillers, you can usually treat the area as normal, but we recommend using gentle pressure and following the advice of your practitioner.
Does microcurrent interfere with the effects of Botox or fillers?
Microcurrent does not interact with the injectable substances themselves. It works on a different level — targeting the muscles and skin. With proper timing and technique, it can be safely used alongside injectables without affecting their results.
Shipping
How long does delivery take?
All orders are delivered within 2–3 business days. Once your order has shipped, you’ll receive a track & trace link to follow your package.
Do you ship internationally?
Yes, we currently ship within Europe and Morocco. If you’re located elsewhere and would like to place an order, please contact us and we’ll be happy to explore the options with you.
Can I track my order?
Of course. As soon as your order is shipped, you’ll receive a track & trace link by email.
What if my package gets lost?
Please contact us at info@houseoftones.nl, and we’ll resolve it quickly for you.
Orders & Payment
Which payment methods do you accept?
You can pay using all commonly used payment methods, including iDEAL, credit card, PayPal, Apple Pay, and Google Pay. Klarna is also available if you prefer to pay in installments.
Can I change or cancel my order after placing it?
Yes, this is possible within 30 minutes after placing your order. Please contact our support team as soon as possible.
Is my payment secure?
Yes, all payment details are securely processed through our trusted payment partner (Mollie).
Why did my payment fail?
This may be due to incorrect payment details or a block from your bank. Please try again or contact your bank for assistance.
Will I receive an order confirmation by email?
Yes, you’ll receive an email confirmation immediately after completing your purchase.
Returns & Refunds
What is your return policy?
We hope you love your purchase. However, if you change your mind, you can return your order within 60 days of receiving it.
The product must be in good condition — unused, or if tested, carefully placed back in the original packaging. Damaged or missing packaging may affect your eligibility for a refund.
Our customer service is available by email Monday to Friday, 9:00–17:00 (CET), excluding public holidays. You’ll receive a response within 1–2 business days.
Tip: Please avoid sending multiple messages in the same thread, as this may place your email back at the end of the queue.